Payment & Refund Policy

1. Introduction

This Payment & Refund Policy ("Policy") explains how payments are collected and how cancellations and refunds are handled for services offered by Capex Credit Circle Private Limited ("Company," "we," "us," or "our") through www.capexcreditcircle.in and related services. By making a payment to us, you agree to this Policy.

This Policy should be read together with our Terms of Service and Privacy Policy.

2. Scope of This Policy

This Policy applies to fees and charges paid to the Company for its services, which may include:

• Application / processing fees
• Consulting and advisory fees
• Subscription or membership fees
• Convenience or platform service charges

This Policy does not apply to the principal, interest, EMIs, penal charges, or other amounts payable under a loan or funding facility facilitated by us. Those are governed exclusively by your Loan / Facility Agreement, Lender policies in this regard, applicable RBI regulations and such other law applicable. Further — a loan repayment is not a "refund."

3. Payments

• All payments are processed in Indian Rupees (INR) through secure third-party payment gateways and/or via our official designated current account.
• We do not store your full card or bank credentials; payments are handled by PCI-DSS-compliant payment partners.
• You are responsible for ensuring the accuracy of payment details. The Company is not liable for losses arising from incorrect information supplied by you.
• We do not accept, process or refund overseas payments made via wire transfer.

4. Cancellation

• A request to cancel a service must be submitted in writing to [email protected].
• Cancellation charges, where applicable, take effect from the date we receive your written notice and are as specified in the relevant service or facility agreement.
• The Company may decline or cancel a request at its discretion, including where verification or compliance checks are not satisfied at any stage.

5. Refund Eligibility

A refund may be considered where:

• A payment was charged in error, or a duplicate / failed transaction occurred.
• A service paid for was not delivered due to reasons attributable to the Company.

All refund requests are reviewed against the criteria in this Policy and may require additional verification before approval.

6. Non-Refundable Fees

The following are non-refundable, except where required by law:

• Fees for services already rendered or substantially commenced (e.g., credit assessment, advisory work performed).
• Application / processing fees once evaluation has begun.
• Third-party charges (payment gateway fees, statutory levies, charges paid to verification or data providers).
• Subscription fees for a period already availed.

Approval or rejection of a funding application has no bearing on the refundability of fees already incurred for processing that application.

7. Refund Process & Timelines

• Approved refunds are processed to the original payment method.
• We aim to initiate approved refunds within 7–10 business days of approval.
• Depending on your bank and Indian banking procedures, the amount may take an additional 2–4 weeks to reflect in your account.
• Refunds are net of any applicable cancellation charges, statutory deductions, and non-refundable third-party costs.

8. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated Policy.